Balam™ is powered by Straat X’s extensive experience. Their strong industry insight enhances every process and solution. This collaboration ensures consistent results for businesses of all scales.
Deploy task-ready AI agents on your website and platforms to handle customer interactions, automate workflows, and deliver measurable outcomes — safely and at scale.
Handle customer queries instantly, anytime with AI-powered responses.
Personalize recommendations and recover abandoned carts automatically.
Update CRM, schedule meetings, and log notes automatically
Provide accurate, grounded responses across all your documentation.
Small and medium-sized enterprises face unique challenges in delivering exceptional customer experiences.
Small and medium-sized enterprises often struggle to provide timely and accurate product information to customers. This can lead to confusion and dissatisfaction among customers.
These challenges directly affect customer satisfaction. Unhappy customers can lead to a negative reputation and reduced loyalty.
Handling enquiries effectively can be resource-intensive for SMEs. This often results in delays and inconsistent responses.
Support teams in SMEs are often limited or overwhelmed. This can hinder their ability to address customer needs efficiently.
Balam™ is an intelligent AI assistant developed by Straat X. It is designed to provide automated 24/7 support for customer queries and complaints.
Embedded seamlessly on websites or platforms, Balam™ acts as a smart first-touch solution. This ensures customers receive immediate and accurate assistance anytime.
Discover how Balam combines innovation, scalability, and expertise to transform your customer support.
Balam™ supports businesses from SMEs to enterprises. Its adaptable design meets diverse operational requirements. These solutions enhance efficiency and strengthen customer satisfaction.
Balam™ is powered by Straat X’s extensive experience. Their strong industry insight enhances every process and solution. This collaboration ensures consistent results for businesses of all scales.
Enhance Balam with additional features tailored to your specific business needs.
Enhance Balam™ with live agent handoff integration for seamless escalation. This feature ensures a smooth transition between AI and human support.
Balam™ supports API or widget hosting for flexible deployment. This allows businesses to integrate the assistant into their existing systems effortlessly.
Custom training using proprietary data improves Balam™’s response accuracy. This option tailors the AI assistant to meet unique business requirements.
Get started with Balam AI in three simple steps.
Contact Straat-X to schedule a demo of Balam™. Discover how Balam™ can elevate your customer support.
Discuss how Balam™ can be seamlessly integrated into your business. Tailor the solution to meet your specific needs.
Experience smarter, faster, and more efficient customer interactions. Start transforming your customer experience today.
Deploy intelligent AI assistants on your website in minutes, not months.
Connect your CRM, knowledge base, and communication channels with secure OAuth connectors. Our AI learns from existing data.
Define workflows, responses, and escalation paths. No coding required – use our visual builder or natural language instructions.
Add to your website with one line of code. Monitor performance, conversation quality, and continuously improve with analytics.
Everything you need to deliver exceptional automated customer experiences.
Role-based access, policy guardrails, audit trails, and red-teaming ensure your AI stays secure and compliant.
Choose from best-in-class AI models or bring your own. Smart routing ensures optimal performance for each use case.
Monitor conversation quality, response times, customer satisfaction, and business impact in one comprehensive dashboard.
Deploy the same AI assistant across web chat, mobile apps, WhatsApp, Slack, and email with consistent behavior.
Advanced NLP powers lifelike conversations that adapt to context, sentiment, and user behavior seamlessly.
Your AI assistant continuously evolves by adapting to interactions and feedback without human involvement.
Easily route complex queries to human agents with complete context and full conversation history.
Support customers in their preferred language with accurate, natural, and culturally aware responses.
Connect your ecosystem in minutes with secure, production-ready connectors.
Choose the plan that fits your business need.
Perfect for small businesses testing AI assistants
Multi-channel automation with analytics & guardrails
Advanced features for growing businesses
Custom SLAs, SSO, VPC, and on-prem options
Built with security and reliability from day one.
“BALAM reduced our customer support response time from 12 hours to 2 minutes. Our team can now focus on complex issues while AI handles routine queries.”
VP, Operations — E-commerce
“Implementation took less than a day. The AI assistant paid for itself in the first week by handling 60% of our customer queries automatically.”
Head of CX — SaaS
“The analytics dashboard gives us incredible insights into customer needs. We’ve improved our product based on patterns the AI identified in conversations.”
CTO — Fintech
Quick answers to common questions.
BALAM Assistant is an AI-powered customer service automation platform that can be deployed on your website and other communication channels. It handles customer interactions, answers questions, and automates workflows using advanced natural language processing.
Most teams connect their core tools and launch their first AI assistant workflow the same day using our presets and guided configuration. The basic setup takes about 30 minutes, with more advanced configurations taking a few hours.
Yes — role-based access, audit logs, SSO, and SOC 2 readiness are built-in. VPC / on‑prem options are available on Enterprise plans. All data is encrypted in transit and at rest, and we never use your data to train our models without explicit permission.